General Information

General Information


Time Warner Cable is the brand name used for the High Speed Data service (a.k.a., Internet Service) sold by Time Warner Cable to its customers in the United States. One of the products offered with that service is e-mail, which we offer for both our Residential customers and our Business Class (a.k.a., Commercial) customers on central servers managed by Time Warner Cable employees.

The content of this website is concerned solely with e-mail traffic either to or from our Residential and Business Class mail platforms. Here we aim to answer most, if not all, questions you might have about traffic traversing our servers, including their locations, domains, etc.

The Postmaster team is part of the Time Warner Cable Mail Operations team, and we are responsible for blocking and filtering mail that transits our servers; however, while we have an active Abuse organization and work closely with them, this is not the place to report incidents of spam or abuse coming from Time Warner Cable's mail servers or from our network in general, as Abuse is a separate organization here.

In summary, if you want information about Time Warner Cable's mail systems, especially if you're having trouble sending mail to Time Warner Cable, you've come to the right place. If you are having issues with spam from Time Warner Cable's servers or networks, you should direct those complaints to abuse@rr.com and they will be more than happy to assist you with your issue.